Refund and Return Policy

RefurbHub 10-Day Returns & Refund Policy

Effective Date: 24 August 2026

At RefurbHub, we want our customers to shop with confidence. Our returns policy provides customers with a 10-day return period, subject to the conditions below and any rights provided to customers under applicable South African consumer-protection legislation.

 

1. 10-Day Return Period

Customers may request a return within 10 calendar days of receiving their order.

The customer must contact RefurbHub within the 10-day period to request a return and receive return instructions.

The 10-day period applies primarily to eligible returns where the product is being returned because the customer has changed their mind or no longer requires the product.

This policy does not limit any rights the customer may have where a product is defective, unsafe, not of acceptable quality, or otherwise does not comply with applicable consumer law.

 

2. Conditions for Change-of-Mind Returns

For a change-of-mind return to be accepted, the product must be returned:

  • Within the applicable 10-day period;

  • In substantially the same condition in which it was received;

  • With all accessories supplied with the product;

  • With chargers, cables, adapters and other included components;

  • With manuals, packaging and other supplied materials where reasonably available;

  • Without physical or liquid damage;

  • Without unauthorised modifications or repairs; and

  • In a condition that allows RefurbHub to reasonably determine that the product has not been misused or damaged.

Customers should take reasonable care of products while deciding whether to keep them.

 

3. Product Testing and Inspection

Returned products may be inspected and tested by RefurbHub before a refund is processed.

This may include checking:

  • Physical condition;

  • Screen and display condition;

  • Battery and charging functionality;

  • Ports and connectors;

  • Keyboard and trackpad functionality;

  • Cameras, speakers and microphones;

  • Storage and memory;

  • Operating system functionality;

  • Serial numbers and identifying marks; and

  • Any other relevant components.

The inspection is intended to ensure that the returned product corresponds with the product sold and has not been damaged or materially altered after delivery.

 

4. Refunds for Eligible Change-of-Mind Returns

Once an eligible return has been received and inspected, RefurbHub will process the applicable refund in accordance with this policy and applicable consumer law.

Where the product is returned in substantially the same condition in which it was supplied, the applicable purchase amount will generally be refunded using the original payment method where reasonably possible.

Where a product has been damaged, materially altered, misused or returned with missing components, RefurbHub may be entitled to make an appropriate deduction for the reduction in value, to the extent permitted by applicable law.

RefurbHub will not make deductions for ordinary handling that is reasonably necessary for a customer to inspect the product.

 

5. Return Shipping

For a change-of-mind return, the customer may be responsible for the reasonable cost of returning the product to RefurbHub, where permitted by applicable law.

Where the return is because the product is defective, incorrect, damaged on arrival, or otherwise requires a remedy under applicable consumer law, RefurbHub will handle the return process in accordance with the customer’s applicable statutory rights.

Customers should contact RefurbHub before sending any product back.

 

6. Products That Cannot Be Returned Due to Customer Damage

A return may be declined, or an appropriate deduction may be made where permitted by law, if the product has been:

  • Dropped or physically damaged;

  • Exposed to liquid or moisture;

  • Opened or dismantled;

  • Repaired or modified by an unauthorised person;

  • Returned with missing components or accessories;

  • Damaged through incorrect installation or use;

  • Returned with significant new scratches, dents, cracks or other damage; or

  • Damaged in a manner that materially reduces its resale value.

This does not affect any statutory rights that may apply where the product was already defective or damaged when supplied.

 

7. Incorrect or Damaged Orders

If a customer receives the wrong product, or a product arrives damaged, the customer should notify RefurbHub as soon as reasonably possible after delivery.

Customers should provide photographs or videos of the packaging and product where possible.

RefurbHub will assess the matter and provide an appropriate remedy in accordance with applicable law.

 

8. Faulty Products

A product that develops a genuine fault is handled under our 3-Month Warranty Policy and applicable consumer-protection legislation.

Customers do not need to rely solely on the 10-day change-of-mind return period when a product has a genuine defect.

Depending on the circumstances, the appropriate remedy may include repair, replacement, refund or another remedy required by applicable law.

 

9. Refund Processing

Once an approved return has been inspected and the refund has been authorised, RefurbHub will initiate the refund to the original payment method where reasonably possible.

The time for the funds to appear in the customer’s account may depend on the payment provider, bank or payment processor and is outside RefurbHub’s direct control.

 

10. Products Purchased on Special Promotion

Products purchased as part of a promotion, clearance sale or special offer remain subject to applicable consumer-protection rights.

Any specific promotional terms relating to returns or refunds will be clearly communicated to the customer before purchase and will not override rights that cannot legally be excluded.

 

11. Data and Accounts

Before returning a device, customers should:

  • Back up their personal data;

  • Sign out of personal accounts;

  • Remove passwords and security locks where possible;

  • Remove SIM cards and memory cards; and

  • Factory-reset the device where appropriate.

RefurbHub cannot guarantee the preservation of customer data during inspection, repair or processing of a returned device.

 

12. Return Procedure

Customers wishing to return an item should contact RefurbHub using the contact details provided on our website.

The customer should provide:

  • Order or invoice number;

  • Name and contact details;

  • Reason for the return;

  • Description of any fault or issue; and

  • Photographs or videos where relevant.

RefurbHub will provide the applicable return instructions.

Customers should not send products to an address other than the return address provided by RefurbHub.

 

13. Consumer Rights

This returns and refunds policy operates alongside the rights provided to consumers under applicable South African consumer-protection legislation.

Nothing in this policy is intended to exclude, restrict or waive a customer’s statutory rights where such exclusion, restriction or waiver is prohibited by law.

Where there is a conflict between this policy and a mandatory legal requirement, the applicable legal requirement will prevail.

 

14. Contact

For returns, refunds or warranty assistance, customers should contact RefurbHub using the contact details displayed on our website.

RefurbHub reserves the right to update this policy from time to time. The policy applicable to a purchase will be determined in accordance with applicable law and the terms provided to the customer at the time of purchase.